Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzaranchfood.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Pizza Ranch is a food service business operating in the United States through its website and associated digital platforms. We are dedicated to providing high-quality food products and an exceptional customer experience. For all privacy-related matters, you can contact us using the details below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us directly, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Mailing or delivery address
• Phone number
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Payment information, including credit/debit card numbers, billing address, and transaction history (processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place orders through our website or otherwise transact with us, we collect information related to those transactions, such as:

• Items ordered, customizations, and order history
• Order placement date and time
• Delivery details and special instructions
• Payment confirmation and receipts
• Communications related to your order

2.3 Usage Data and Website Activity

As you navigate our website, we automatically collect certain information about your browsing activity and interactions, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Referring URLs (the website that directed you to ours)
• Search queries made on our website
• Date and time of visits
• Shopping cart activity

2.4 Device and Technical Information

We may automatically collect technical information about the device and browser you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (mobile device ID, advertising ID)
• Screen resolution and display settings
• Language preferences
• Time zone settings

2.5 Location Data

With your permission, we may collect precise geolocation data to assist with delivery services, find nearby locations, and provide location-based features. You may disable location access through your device settings at any time, though this may limit certain functionality.

2.6 Communications and User-Generated Content

If you contact our customer support team, submit reviews or feedback, respond to surveys, or communicate with us through any channel, we collect and store the content of those communications, including:

• Customer service inquiries and support tickets
• Product reviews and ratings
• Survey responses and feedback
• Social media interactions involving our brand

2.7 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 8 of this policy for more detailed information about our use of cookies and your options to manage them.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms (if you connect your account or interact with our social media pages), third-party analytics providers, marketing partners, and delivery service platforms. This information may be combined with data we have already collected about you.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we may use your personal information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders and transactions
• Create and manage your customer account
• Facilitate payment processing through secure third-party processors
• Arrange for delivery or pickup of orders
• Respond to your inquiries, requests, and customer service needs
• Send order confirmations, receipts, and delivery updates

3.2 Improve Our Website and Services

• Analyze usage patterns to understand how visitors interact with our website
• Identify and fix technical issues, bugs, and performance problems
• Develop new features, products, and menu offerings based on customer feedback and preferences
• Conduct internal research and analytics to improve our business operations
• Monitor website traffic and optimize user experience

3.3 Marketing and Promotional Communications

• Send promotional emails, newsletters, and special offers when you have opted in to receive them
• Personalize marketing content based on your order history and preferences
• Conduct loyalty programs and reward campaigns
• Serve relevant advertisements through third-party advertising platforms
• Notify you about seasonal promotions, new menu items, and exclusive deals

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at [email protected]. Please note that even after opting out of marketing communications, we may still send you transactional messages related to your orders and account.

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from government authorities, law enforcement agencies, and courts
• Protect our legal rights and enforce our Terms of Service
• Detect, prevent, and address fraud, unauthorized activities, and security threats
• Protect the safety and security of our customers, employees, and business

3.5 Business Operations

• Manage and improve our supply chain and inventory systems
• Conduct financial reporting, accounting, and audits
• Evaluate business performance and make strategic decisions
• Facilitate mergers, acquisitions, or business transfers (see Section 5)

4. Legal Basis for Processing

Depending on your location and the applicable laws, we process your personal information on the following legal bases:

• Contractual Necessity: Processing necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, including website improvement, fraud prevention, and analytics, provided such interests are not overridden by your rights.
• Consent: Where you have provided explicit consent, such as for marketing communications or the use of non-essential cookies.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or court orders.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent commercial purposes. However, we may share your information with certain trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party vendors and service providers who assist us in operating our business and delivering services to you. These parties may have access to your personal information only as necessary to perform their specific functions and are contractually required to protect your data. Examples include:

• Payment processors (to securely handle financial transactions)
• Delivery and logistics partners (to fulfill your food orders)
• Cloud hosting and data storage providers
• Email marketing platforms
• Customer relationship management (CRM) software providers
• Analytics providers (such as Google Analytics)
• Advertising technology platforms
• IT security and fraud prevention services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights, property, or safety of Pizza Ranch, our customers, or others
• Investigate or prevent suspected fraud, illegal activities, or violations of our policies

5.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and if it materially affects the handling of your personal information.

5.4 With Your Consent

We may share your information with third parties for purposes not described in this policy if we have obtained your explicit consent to do so.

5.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.
• Employee Training: Our staff receive regular training on data privacy and security best practices.

6.2 Limitations of Security

While we strive to implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We respect and honor these rights and provide mechanisms for you to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General User Rights (All Users)

Regardless of your location, we extend the following rights to all users where technically feasible:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: Request that we delete your personal information, subject to legal obligations that may require us to retain certain data.
• Right to Object: Object to the processing of your personal information for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension period. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive or repetitive.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting core functionality, such as shopping cart operations and user authentication.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use services such as Google Analytics for this purpose.
• Functional Cookies: Allow the website to remember your preferences, such as language settings and previously viewed items.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness across websites and platforms.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse some or all cookies, delete existing cookies, and receive alerts when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage them, please refer to our dedicated Cookie Policy available on our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not immediately possible due to technical constraints, we will isolate your data from further processing until deletion is feasible.

10. Children's Privacy

Pizza Ranch takes children's privacy very seriously. Our food ordering services, website, and digital platforms are designed for use by adults. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which imposes certain requirements on operators of websites or online services directed to children under 13 years of age.

11. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily collected and processed within the United States. However, in some cases, your information may be transferred to, stored in, or processed by our service providers in countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your data receives an adequate level of protection. These steps may include:

• Entering into data processing agreements with service providers that include standard contractual clauses or equivalent protections
• Transferring data only to countries or organizations that have been recognized as providing an adequate level of data protection
• Relying on applicable exemptions under relevant data protection laws

By using our website and services, you acknowledge and agree that your personal information may be transferred to and processed in countries outside your country of residence, including the United States, which may have different data protection laws than those in your home country.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not owned or controlled by Pizza Ranch. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information. Our inclusion of a link to a third-party website does not imply any endorsement, affiliation, or sponsorship of that website.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

At this time, our website does not respond to browser-initiated DNT signals. However, we do provide you with choices regarding the collection and use of your information as described in this Privacy Policy and our Cookie Policy. We will continue to monitor developments in DNT standards and may update our practices accordingly.

14. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 7, California residents may request, once per calendar year, specific information about how we share personal information with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected] with the subject line "California Privacy Rights Request."

We do not sell or share the personal information of California consumers for monetary consideration. However, certain disclosures to advertising technology partners may constitute "sharing" under the CPRA for cross-context behavioral advertising purposes. California residents have the right to opt out of such sharing by contacting us using the information provided in this policy.

15. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

15.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) enforces consumer protection laws related to privacy and data security. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Attorney General (California Residents)

California residents who wish to report privacy violations may contact the California Attorney General's Office:

• Website: oag.ca.gov
• Phone: 1-800-952-5225
• Address: California Department of Justice, Attn: Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550

15.3 State Attorney General Offices

Residents of other states may contact their respective State Attorney General's office if they believe their privacy rights have been violated. Contact information for each state's Attorney General can be found at the National Association of Attorneys General (naag.org).

15.4 Contact Us First

We encourage you to contact us directly before filing a complaint with a regulatory authority, as we are committed to resolving privacy concerns promptly and effectively. Please reach out to our privacy team at:

• Email: [email protected]
• Website: pizzaranchfood.click

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns in a timely and transparent manner.